The clean energy regulator will notify you when you make a decision about your review rights. If you are unsure whether you have a right of internal review, you should contact us at the following address: decision.review@cleanenergyregulator.gov.au. Internal reviews are assigned to evaluators by the Deputy Ombudsman. Under the Greenhouse Gas and Energy Reporting Act, 2007 and associated regulations, there is no legal obligation to request an internal review of a decision. The Clean Energy Regulatory Authority is committed to transparent decision-making processes and provides access to a fair and objective process for internal review of decisions. Contact us about our internal decision review process at decision.review@cleanenergyregulator.gov.au. Requests for internal review are published in the Office`s annual report and audit data are published annually in accordance with the provisions of section 219A of the Civil Service Act 2008 and section 97 of the Human Rights Act. Internal requests for review must be made in writing on: An applicant for access to documents under the Freedom of Information Act 1982 (FOI Act) or a relevant third party who is not satisfied with the outcome of a request for access may request a public authority to reconsider its decision through an internal review. While it is not mandatory to request an internal review before requesting an Information Officer review (IC review), the Information Officer believes that it is generally preferable to obtain an internal review first.
Internal review allows an organization to reconsider its initial decision, and the process can be quicker than external review. This procedure should be read in conjunction with the Office`s Complaint Management System (CMS), the Internal Review Policy and the Complaints Procedure for Service Delivery. The purpose of this procedure is to provide complainants with advice on how to apply for internal review. An internal review will be conducted by an evaluator who has not substantially addressed your complaint. If we decide to deny your request for review, our decision will be final and cannot be reviewed. An internal review is not a reconsideration of a complaint (although it is an outcome that may be recommended by an internal auditor – see Section 10). The internal review of a decision is a process for reviewing the merits of a decision. This is a review of an agency`s primary decision conducted within the organization by an official of the agency.
The purpose of this process is to test the merits of the decision and to confirm or amend the main decision. To request an internal review of a decision, please complete the form documentasset:Request for internal decision review Send by mail to: Internal Decision Review Regulator GPO Box 621 Canberra ACT 2601 or by email to:decision.review@cleanenergyregulator.gov.au An internal review is an impartial review of a decision on a complaint by an employee who was not the original decision-maker. An internal review is only possible for a closed file. Send your completed form, along with detailed information to support your request for review, to the Clean Energy Regulatory Authority. Complaint Management System (CMS) and Internal Review Policy This includes specifying the decision you wish to review and why you disagree with the original decision. The Act provides that a decision recipient may apply for an internal review of certain legislative decisions under the Australian National Emission Units Registry Act 2011, the Carbon Credits (Carbon Agriculture Initiative) Act 2011, the Clean Energy Act, 2011, the Renewable Energy (Electricity) Act 2000 and related regulations before appealing to the Appeals Tribunal administrative (AAT). Valid requests for assessment will be confirmed in writing within 7 days of referral to an evaluator. We carry out the checks in the order in which they are received.
This means that your review file will be queued until it can be assigned to an examiner. We send you progress reports once a month. We aim to complete the reviews within three months of confirming your request for an opinion. However, this delay depends on the number of notices in the queue in front of yours. Any information you originally provided with your complaint will be considered with your request for internal review. The examiner will also consider the internal records in your original complaint file. The expert will inform you in writing of his decision. This includes the reasons for the decision. Except in exceptional circumstances, a decision on a complaint is reviewed only once.
If more than 28 days have passed since the initial decision, you must apply within 28 days, specifying the circumstances that prevented you from making the request. We will refuse to consider your request for review unless you can clearly demonstrate that exceptional circumstances contributed to the delay. This can include things like serious long-term illnesses, incarceration, floods, or other natural disasters. If you are unable to write to us, you can submit your request for internal review by calling (07) 3005 7000. However, we may refuse to accept a request for oral review unless you are satisfied that you cannot make a written request. This resource identifies key principles that decision-makers should consider when conducting an internal review. For more information, see the Policy on Access to Information (FOI): see Part 9 (Review of Decisions by Internal Authorities). In these situations, an individual may request an IC verification. If you do not submit a valid request for internal review, we may refuse your request by providing the reasons for the review of that office`s decision. A request for internal review must be made no later than 28 days after the initial decision. If you attach a complaint to your request for internal review in the course of providing services, we may be able to investigate both issues together. The internal auditor has the same or more seniority than the original decision-maker.
You must tell us why you consider this office`s decision on your complaint to be wrong. Your request for internal review must clearly state the reasons for the review. This means that you give us a brief summary of why you believe our Office`s decision was wrong, unreasonable or erroneous, or why our assessment or investigation was wrong. You must consult any documents or other evidence you rely on to support your request for review. Please note that an internal review focuses on the decision of this office and not the decision of the organization about which you originally complained. For more information on how to file a service delivery complaint, please see our Service Provision Complaint Procedure. A documentasset:guide for candidates will help you fill out this form. Note: Amendments to the Privacy Act, 1988 will come into force on March 12, 2014. The Clean Energy Regulatory Authority is in the process of updating this form to reflect these changes, and a revised form will be available soon.
If you are not satisfied with a decision regarding your complaint, the office can deal with your dissatisfaction in several ways: .
